2023-12

The Journal of Duhok University, Humanities and Social Science (Issue : 2) (Volume : 26)

ABSTRACTInnovative technologies are game-changing in the financial sector. The new-born technology (blockchain) is promising to change the entire banking system, despite various benefits, critical obstacles still stand. In addition, with an overview of major opportunities and challenges, this study aims to conduct a comparison between theoretical literature and practical literature to point out a contradiction if it exists. More than 130 references (paper studies and links) which were conducted by cryptography and technology experts, academics, financial institutions, and other sectors were used to achieve study aims. A systematic approach conducted to accomplish study objectives; we analyzed results and different point of views on blockchain application in banking globally. The study concluded that blockchain itself may hold strengths and weaknesses in a single aspect such as efficiency and security, while no contradictions were observed between the results on the ground and the theoretical literature.The vast majority of references indicate that blockchain will be the next banking system, which may change the legacy of banking. As it stands, the current blockchain-based applications are capable of operating in individual services, specifically in payment systems and cost operations. Financialcompanies which provide similar services can take advantage of this technology, especially in cross-border transfers, and this will retract a large share of bank profits in case this technology is not adopted. After all, a full adoption needs more improvement in projects and applications based on this technology.

2023-11

Koya University Journal of Humanities and Social Sciences (Issue : 10) (Volume : 6)

The banking sector is one of the most important pillars of any economy around the world, as it is the main source of financing and facilitating daily financial transactions. In Iraq, particularly in the Kurdistan Region, commercial and Islamic banks are progressing slowly. Since technology is a destiny rather than a choice, banks have to facilitate their services and reach customers faster and easier through e-banking practices. This study is attempting to shed light on the impact of these services combined (E-banking) on customer satisfaction in its five dimensions: security, privacy, cutting costs, simplicity & speed, and convenience. In addition, it intends to find out whether the commercial banks in Duhok provide up-to-date electronic services. To conduct this, questionnaires were used to gather responses from customers and managers of three commercial banks in Duhok. The statistical program (SPSS) is used to analyze (132) questionnaires. Results showed that there are modern e-banking practices performed by all three banks. Moreover, it demonstrated that customers are satisfied with these services, yet, on different levels. This study included some recommendations such as security considerations, improving marketing techniques, mobile banking is a core element in e-banking. In addition, customers should be more connected to up-to-date e-services as an international request.